FREQUENTLY
AsKED
QUESTIONS

It depends on your thirst. We’ll fit 12 bottles (750 ml each) or 24 cans (500 ml each) in the big box, and of course you can order more boxes and combine. 1 bottle = 2 cans. The small box is for 6 bottles or 12 cans.

In the Czech Republic when ordering one full big box (12 bottles or 24 cans), registered customers have FREE delivery. If the box is not full, the delivery cost is CZK 129 via the WeDo carrier/CZK 159 via the DPD carrier for every box sent.

Unregistered customers or when filling a small box (6 bottles or 12 cans) will pay CZK 129 via the WeDo carrier/CZK 159 via the DPD carrier for every box sent.

The deliveries outside the Czech Republic will be charged automatically according to their country of destination. You fill wind the exact prices of transport to each country in Transport and Payment.

Protect the bottles and cans against frost and direct sunlight, keep in a cool place, best around 8°C.

Both the bottles and cans are best before 6 months from the date of filling, which is stated on the rear side label (bottles) or on the bottom (cans).

The bottles are recyclable, but we do not buy them back. In any case, if you know a home-brewer, he or she will surely be happy to take the bottles from you.

Unfortunately you can’t pick your e-shop orders directly in our warehouse now. You can either order via the e-shop and have the goods delivered to your home, or buy our beer in bottles and cans in person in a beer bar in Louny, or in Zichovec restaurant.

If you order and pay online with your card before 9 am, the delivery will be dispatched the same day (in case it is a working day).

In the event of wire transfer, we wait for the payment to be credited, and dispatch the delivery the following working day.

We cooperate with a transport company, which is able to deliver the package the next working day following the dispatch in most cases in case of Czech deliveries.

In case of deliveries outside the Czech Republic delivery time differs by each country. You can find the approximate delivery times in Transport and Payment page.

Cash on delivery is not possible. Thank you for your understanding.

Yes, finally! The list of countries can be found on the page Transport and Payment.

The main benefit is preferential access to exclusive products (barrel-aged beers, limited editions, etc.).

Latest news on products in development and updates from the brewery.

A beer subscription is such a mystery package. You never know exactly what will come to you and you leave the choice to us. You can choose from two types (SILVER and GOLD) Every month we will choose the best of our offer (8-10 beers – bottles, cans or their combinations). We send the package to your door automatically. To purchase a beer subscription, please register, so you will be able to monitor the order history and everything related to it in your user account. It is a direct debit payment, so you set it up once and then you don’t have to worry about anything. This means that the beer subscription can only be paid by card online and the amount will be automatically deducted each month on the same day depending on when you placed your first order. You will then see the payment history in the “Beer subscription” section of your user account, and you can also cancel your subscription here.

You can order it directly here:

https://pivovarzichovec.cz/en/beer-subscription-page/

We dispatch these in before 10th of each month. Depending on the forwarder, you may expect the delivery in the following days.

You can cancel it yourself by clicking on the “Cancel subscription” button in your user account in the “Beer subscription” section. If your payment for the given month has already been deducted, you will still receive the package at the beginning of the following month. If you cancel your subscription before the payment for that month is deducted, your subscription will be canceled with immediate effect.

You can also contact us on eshop@pivovarzichovec.cz. Or give us a call: +420 602 648 383.

You can buy gift vouchers like any other product on the e-shop. Within 24 hours of payment (except on weekends and holidays) we will send you a gift voucher in electronic version to your e-mail. We also send you the voucher immediately in a physical variant in case of Czech and Slovakian orders. If you ordered a box of beers and together with a voucher, we will pack it for you at once, otherwise we will send the vouchers by Czech Post. You can then redeem the gift voucher for anything from the assortment on our e-shop within the next 12 months from purchase (except beer subscription and gift vouchers) by entering the code in the basket in the “Coupon code” field and the amount will be automatically deducted.